Insurance staffing FAQs for employers
Have questions about working with Insurance Relief®? Explore answers to frequently asked questions about our insurance staffing services, hiring process, employee screening, billing, and workforce management.
Is there an initial fee to get started with Insurance Relief?
No. Our temporary and temporary-to-hire options are billed by the number of hours our employee has worked at your office or facility. You will be billed the week following the date work is completed. Direct hire placements are not billed until you decide that the candidate we present to you is acceptable for direct hire.
How will I be billed?
Invoices will be issued weekly and can be paid electronically.
Do you offer health insurance?
Yes. Insurance Relief offers a comprehensive medical plan that meets the Affordable Care Act coverage requirements. Voluntary benefits plans such as a dental plan, vision plan, life insurance plan, hospital plan, short-term disability, and medical indemnity are also available. Visit this page for more details.
Who does the employee work for?
It depends. Insurance Relief fills temporary, temp-to-hire, and direct-hire positions. For temporary and temp-to-hire assignments, associates are employed by Insurance Relief.
Do you offer any training?
We do offer training on several computer software systems, including Microsoft Office. Contact your recruiter directly for more details.
What happens if I'm not satisfied with an assigned employee?
If you have concerns about an assigned employee, contact your Insurance Relief recruiter. We’ll discuss the situation with you and determine appropriate next steps based on your staffing needs and agreement.
What if I am happy with an employee and want to hire them prior to the end of the contracted time frame?
We have an easy conversion process for any client who wants to hire an employee before the agreed-upon hours have been completed. This includes a pre-negotiated fee so that you understand how much of an investment may be involved in hiring someone early.
How do you administer employee direction or coaching, if needed?
Our process involves regular interactions with both our clients and placed employees to identify what is going well and where improvement may be needed. This includes a 360-degree feedback loop, by which we immediately contact employees after receiving feedback from their supervisor.
Are your associates able to participate in our internal training programs and/or events, i.e., safety training, company picnic, company incentive programs?
Absolutely. Temporary employees who feel like members of the client’s internal team will be more connected, productive, and likely to stay with the company. While they are technically an Insurance Relief employee, feeling like an important member of your team is invaluable. If you would like a temporary employee to participate, please contact Insurance Relief for approval prior to making arrangements; depending on the circumstances, it may be considered work time.
How does Insurance Relief help retain the talent they place with their clients?
We focus on matching qualified insurance professionals with opportunities that align with their skills, experience, and career goals. By understanding your business needs and maintaining communication throughout the assignment, we work to support successful placements and long-term working relationships.
What are your timekeeping options?
While traditional paper time cards are available, our customized WebTime system allows employees to key in their time on a computer, tablet, or smartphone. Once they submit their time, an approval email is sent to the client, who either approves or rejects the time. Once time is approved, it’s sent to Insurance Relief for processing.
What is your sick pay policy?
Insurance Relief complies with all jurisdictions where Paid Sick Leave is mandated by law. In the majority of those cases, the cost for paying sick time is built into our hourly bill rate, and we don’t charge clients separately. If an employee is out long enough to trigger a leave of absence, such as the Family and Medical Leave Act, we follow the documentation procedures set forth by law.
How quickly can you fill a position?
The timeline depends on the position, required qualifications, and availability of qualified candidates. Our recruiters will discuss your hiring needs and provide an estimated timeline based on the requirements of your search.
What is your selection process?
Our selection process is a combination of phone screening, phone interviewing to identify skills, a robust application, an in-person behavioral interview to identify where the person would be the best “fit”, reference checks, and an in-depth Insurance Relief orientation. Then, depending on a Client’s specific needs, a drug screen, background check and/or client-specific orientation are performed.
Do you perform background/drug screening?
Yes. For background checks, we offer county-specific searches or nationwide database searches, depending on pricing and what is important to the client. For drug screening, we have both in-house instant oral tests and relationships with multiple testing labs in almost every market in the United States to handle specific client requests.
Ready to find the insurance professionals your business needs?
Whether you’re hiring for an immediate opening or planning for future workforce needs, Insurance Relief can help.
Request Insurance Staffing »
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