Everyone likes to feel respected and valued, and clients are no exception. Here are a few things you can do to make your clients feel like family.
Remember their name.
This may seem like a no brainer, but it is important. How do you think a client would feel if you need to ask their name whenever you call them?
Know what they like.
If you have a customer who likes to do business a certain way, remember how they work.
Have special customer events.
Show your customers you value them by inviting them to special events. This could be something like a special offer on certain items or services they usually buy, or have a sale especially for them.
Take an interest.
Show an interest in their lives. Send them a card on their birthday or a child’s graduation. If they mention something going on in their personal lives, such as a trip, ask them about it next time you meet.
If you have a client who is also a business owner, refer people to them as a place to do business.
Take care of problems.
If your customer has a problem related to your relationship, do whatever you can to solve it. Acknowledge the problem is there, apologize for allowing it to develop; then take whatever steps are necessary to solve it. Whatever you do, don’t ignore it.
This is a simple thing, but saying “Please” and “Thank you” is important to show your respect for anyone.
Keep your word.
If you promise anything to your client, make sure you follow through. If you want to build up trust, you need to show you are reliable.
Check in with your client routinely to find out what they think about the service or products you are offering. Listen to what they have to say.
If you are trying something new, ask your client their opinion.
Bonus tip: Hire great talent.
If your company is looking for top-notch, reliable professionals, Insurance Relief can help you. We take a personal approach toward each person we recruit, so your company can be sure it is getting the best person for the job. Our efforts have earned us Best in Staffing awards. Contact Insurance Relief today