The customer service representative (CSR) has essentially three functions – gathering, processing and disseminating information. Of these three, gathering information is the most important….
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Insurance fraud is much more prevalent than most people think, and it costs everyone more in the form of higher premiums. But insurance companies are…
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Commercial insurance rates have declined for 17 consecutive quarters, according to a global market index. Global rates of renewal have been dropping since early…
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For any insurance agency to remain viable, it must hold onto clients. That is fairly self-evident. But it is also necessary for the agency…
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For most people, price is the first thing they look at when choosing insurance; however, it is not the only thing. Price alone cannot…
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The insurance industry can offer an interesting and lucrative career. Plus, you are offering a real service to people, making a difference in their…
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These days, the workforce is more diverse than ever, with employees of different ages, genders, cultures and races. It presents unique challenges for managers…
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Because of demographic changes, insurance companies, like many other industries, face an impending talent shortage that will force changes in the way they recruit. Almost…
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As the economy changes to a more on-demand structure, insurance companies are offering protection to keep pace. One example of this is Allstate’s new home-sharing…
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Some human resource authorities have estimated that high-performing employees contribute 10 times more to a company than other workers. That is a huge difference. So,…
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